faqs

Common Questions

  • Are cosmetics treated as dangerous goods?

    Most water-based skincare is non-hazardous. However, products containing ethanol above certain concentrations, aerosols, nail products, and some fragrances and essential oils are classified as dangerous goods for air freight and need DG declaration and special packing, which increases cost and lead time. Our MSDS states the transport classification for every product, so there are no surprises at the airport.

  • Which port do you ship from?

    Nansha Port and Huangpu Port in Guangzhou, and Shenzhen (Yantian / Shekou) when the schedule suits better. Air freight departs from Guangzhou Baiyun (CAN), Shenzhen (SZX) or Hong Kong (HKG).

  • How do I get started?

    Email us at tradeJeffrey@umisi.com or message +86 13076992888 on WhatsApp / WeChat with: your product idea, target market, expected quantity and any reference product. You will get a real technical answer from a person, usually within 24 hours — not an automated brochure.

  • Can you ship DDP to my warehouse or to Amazon FBA?

    Yes. We can quote DDP with duties and taxes prepaid to most destinations, and we regularly ship directly into Amazon FBA warehouses in the US, UK, Germany and Japan with FNSKU labelling, carton labelling and Amazon-compliant packing applied at our factory.

  • What are your payment terms?

    Our standard terms are 30% deposit on order confirmation, with the 70% balance paid before shipment. For long-standing customers and for L/C at sight we can discuss alternative terms.

  • Can you help with US FDA / MoCRA requirements?

    Under MoCRA, the manufacturing facility must be registered with the FDA and each product must be listed, and a US Agent is required for foreign facilities. We can act through our partner network to arrange a US Agent for you, and we supply the facility information, full formula and safety substantiation data needed for your product listing. We can help submit all documents, and we have dedicated FDA filing assistants who are full-time staff of our factory. Note that in the US, sunscreens are regulated as OTC drugs, which is a different and stricter pathway.

  • Do I need a Responsible Person in the EU or UK?

    Yes. Any cosmetic product placed on the EU market needs an EU-based Responsible Person, and the UK requires a separate UK Responsible Person, each with an address printed on the label. If you do not have your own EU or UK entity, we can arrange an EU Responsible Person and a US Agent through our partner network, so you are not blocked from launching while you set up locally.

  • Can you help with EU registration (CPNP)?

    Yes, more completely than most manufacturers. We can supply everything the process needs from the manufacturing side — full formula with percentages (sent under NDA directly to your safety assessor), raw-material specifications and COAs, GMP certificate, stability and challenge test data, and packaging compatibility data. We can also arrange an EU Responsible Person through our partner network if you do not have an EU entity. The CPNP notification is then submitted by the Responsible Person, and the CPSR safety report is signed by a qualified EU safety assessor.

  • What documents do you provide with an order?

    As standard: commercial invoice, packing list, bill of lading or air waybill, certificate of origin (Form A / FORM E / CO as applicable), MSDS/SDS, COA, full INCI ingredient list, free sale certificate, GMPC / ISO 22716 certificates and a non-animal-testing declaration. Additional documents for specific markets are available on request.

  • Do you charge for artwork and label design?

    No — design is free for order customers. Send us your logo, brand colours, any reference designs and your required legal text; our design team will produce print-ready artwork on our dielines. We will also check your label against the labelling rules of your target market (INCI order, net content, batch code, PAO symbol, warnings, responsible person address).

  • Do you supply the packaging as well, or only the formula?

    We supply everything. Our quotation is normally for a finished, packed, labelled product ready to sell. We work with a large network of bottle, jar, tube, pump, airless, dropper, stick and carton suppliers in the Guangzhou area, which means fast sampling and low freight cost between suppliers.

  • What is the order procedure, step by step?

    1) You send your requirements → 2) our R&D proposes a suitable formula → 3) samples sent for evaluation → 4) formula and packaging confirmed → 5) formal quotation and proforma invoice → 6) contract signed → 7) deposit paid → 8) artwork finalised and packaging produced → 9) mass production and in-process QC → 10) pre-shipment inspection and your approval → 11) balance paid → 12) shipment and export documents delivered.

  • What is your lead time?

    Once all packaging materials have arrived at our factory, production takes approximately 3 weeks. The variable is packaging, not production: simple in-stock packaging arrives quickly, while custom-printed tubes, custom-colour bottles or custom moulds add several weeks before production can start. We give you a packaging arrival date and a shipment date together in every proforma invoice, so you can see exactly where the time goes.

  • Do you provide MSDS? Is it free?

    Yes, and it is free. We prepare a full English MSDS/SDS in 16-section GHS format for every product we manufacture, including transport classification for air and sea freight. See our MSDS Free service page.

  • What is your minimum order quantity (MOQ)?

    The MOQ depends on the product type, formula, packaging, and customization requirements.

    For standard products, MOQ can be lower. For fully customized products with exclusive formulas, colors, or special packaging, the MOQ may be higher.

    Please contact us with your product details for an accurate MOQ.

  • What products can Umisi manufacture?

    We manufacture a wide range of skincare and cosmetic products, including:

    • Face creams
    • Serums
    • Facial masks
    • Cleansers
    • Sunscreen products
    • Body care products
    • Lipsticks
    • Lip gloss
    • Foundation
    • Concealer
    • Eyeshadow
    • Other customized beauty products

    If you have a product idea, our team can help you develop it.

  • What does Umisi Beauty do?

    Umisi Beauty Co., Ltd. is a professional OEM/ODM cosmetics manufacturer specializing in skincare and makeup products. We provide full-service solutions including product formulation, packaging design, production, quality control, and global export support to help brands create their own beauty products.

  • Can this product really reduce wrinkles and fine lines?

    Yes, it can. We have added collagen, peptides, and plant extracts. With consistent use, it can reduce wrinkles and fine lines.